DigiPlus Interactive Corp is expanding its commitment to player support and safer gambling across its platforms in the Philippines. These include BingoPlus, ArenaPlus, and GameZone. Moreover, the company emphasized that robust customer service and responsible gaming are central to the operation of its digital entertainment offerings.
24/7 Customer Support with Expanded Workforce
DigiPlus now operates round-the-clock support with a team of 450 trained staff. This reflects a significant investment in personnel and service quality. In addition, Customer Service Director Carlos Feliciano highlighted the company’s focus on creating a customer-centric culture. He also mentioned streamlining processes to make support more intuitive and accessible for players.
Extensive Training and Rigorous Standards
In 2025, DigiPlus’ support team completed 87,000 hours of training, equipping staff to handle technical queries and sensitive issues. These issues include player behavior concerns. These efforts ensure consistent, high-quality service. The service scales with the company’s growing platforms.
Responsible Gaming at the Core
DigiPlus integrates responsible gaming into its service strategy. Customer care teams are trained to identify early signs of problematic behavior and guide players toward available tools, such as:
- Setting time and deposit limits
- Managing frequency and total spend
- Using self-exclusion or temporary account deactivation
The company ensures these tools are easily accessible and supported by staff, promoting healthier, more mindful play.
A Linked Approach to Care and Safety
By combining a larger, skilled support team with comprehensive responsible gaming tools, DigiPlus positions player well-being alongside platform growth. For users of BingoPlus, ArenaPlus, and GameZone, this means more responsive support and greater control over gameplay. It also reinforces the company’s long-term commitment to safe, engaging digital entertainment.
