ADI PredictStreet, FIFA’s official prediction market partner for the 2026 FIFA World Cup, is facing criticism from users over delayed giveaway prizes and missing bonuses. There are also complaints about slow deposit processing and customer support issues.
Several users claimed the platform failed to deliver rewards promised through promotional campaigns designed to attract traders during the tournament.
Users Report Prize and Deposit Issues
ADI PredictStreet launched a ticket giveaway tied to trading activity during the World Cup. However, some participants said they never received the rewards they qualified for.
One trader reported receiving electronic match tickets only 20 minutes before kick-off despite living far from the venue. Another claimed he completed nearly $19,000 in trading volume but never received the knockout-stage tickets he expected.
Users also complained about delayed deposits and slow customer support. For example, one member posted on Discord that they had waited four days for a deposit to be processed.
Company Acknowledges Operational Challenges
ADI PredictStreet admitted it experienced operational difficulties while scaling promotional campaigns during the tournament.
A company spokesperson said the prize fulfilment process required improvement as the platform expanded rapidly following its launch. Later, the company updated its giveaway rules on Discord, stating that semi-final and final tickets would only be awarded to “genuine and deserving users.” They cited abuse through fake referrals and non-organic activity.
The platform also asked users to allow additional time for wallet funding and deposit processing. Meanwhile, it promised further promotions for active customers.
FIFA Partnership Boosts Visibility
ADI PredictStreet secured its FIFA partnership shortly after obtaining a gambling licence in Gibraltar earlier this year. The company is part of International Holding, a UAE conglomerate led by Sheikh Tahnoon bin Zayed Al Nahyan.
While ADI PredictStreet works through its operational issues, partner platform Kalshi has benefited from the collaboration. In the United States, users attempting to access ADI PredictStreet are redirected to Kalshi. Its branding appears alongside ADI PredictStreet throughout the World Cup.
According to reports, Kalshi recorded more than $40 billion in trading volume during the 30 days leading up to June 8. This was more than double its activity before the tournament. The company had previously explored a direct partnership with FIFA but reportedly declined after the governing body sought a $150 million sponsorship agreement.
