GamCare has published the first full evaluation of its Money Guidance Service, revealing strong results in helping people affected by gambling-related financial harm.
Bridging the Gap Between Gambling Support and Debt Advice
The evaluation, titled “Bridging the Gap between Gambling Support and Debt Advice,” was independently carried out by Dr Xia Lin and Professor Alessio D’Angelo.
Findings show that the service is filling a crucial gap in the UK’s gambling harm and debt advice landscape. By offering gambling-specific financial support, the programme helps individuals facing money problems linked to gambling.
From Pilot to National Service
The Money Guidance Service was first launched in 2022 as a pilot in the East Midlands and Yorkshire and Humber. Following its success, it was rolled out nationwide in 2023.
Now, anyone contacting GamCare’s National Gambling Helpline can access the service alongside treatment and recovery support.
Key Benefits Reported in the Evaluation
The report highlights several positive outcomes for participants:
- Improved financial stability and reduced debt levels
- Greater confidence through budgeting tools and money management support
- Enhanced long-term security for those recovering from gambling harms
- Better internal training for helpline advisors, leading to stronger referrals and more effective guidance
According to GamCare, money problems are a common issue among those affected by gambling. Notably, 76% of helpline callers cite financial difficulties as a key impact.
Voices from GamCare and Service Users
Kathy Wade, Money Guidance Service Manager at GamCare, said:
“It’s fantastic to see the impact that the team has had in helping people recover from gambling-related financial issues. This is especially important as we continue to see rising costs impacting people in Britain.
This report highlights the important steps the team is taking in helping people get back on their feet after gambling-related debt. We’re looking forward to implementing the recommendations of the report. Additionally, we will continue to build an excellent service which helps people get back in control of their finances.”
One anonymous service user added:
“When I was gambling, I felt like I had completely lost control of everything.
The Money Guidance Service has definitely helped me achieve being more confident with my money. I’m not as anxious anymore and I’m not worrying about where I’m going to get next week’s food shopping from.”
A Step Forward in Gambling Harm Support
The evaluation underlines the Money Guidance Service’s role as a vital resource for those struggling with gambling debt and financial stress. By offering tailored advice and practical tools, GamCare continues to strengthen its support network. Furthermore, it helps individuals rebuild their financial security.
